💳 How do we take payments?
We take payment for all orders in two stages:
1️⃣ Pre-payment
To successfully schedule an order, you will be asked to add your payment details during the booking process. We accept Visa, MasterCard, American Express cards and PayPal.
At this stage, we’ll charge your card a pre-payment that covers:
The minimum order value, and
The service fee in your area.
You can find the minimum order and service fee values for your area on our pricing and services page.
2️⃣ Invoicing and Final Charge
Once your order reaches our partner facility, the team will update our systems to record what items have been sent in, this is called itemisation. Itemisation allows Laundryheap to create an invoice with the final charge.
For Wash services, we weigh your laundry in kilograms (kg) or pounds (lbs), depending on your location..
All other services: Laundry is individually itemised and recorded on the system.
Before we return your order, we’ll email you to let you know your invoice is ready. You can view this by opening your latest order in your Laundryheap account.
Your invoice will show:
The pre-payment amount that’s already been deducted, and
The remaining balance, which we’ll automatically charge to the card on your account.
💰 Can you estimate the cost in advance?
Yes! The best way to estimate the cost of your order is by using the Price Estimator in our app. This can be found on our prices and services page.
Mixed Wash: Base price covers the first 6 kg/15 lbs
Separate Wash: Base price covers the first 12 kg/30 lbs
Any weight above that will be charged in 1 kg/lb increments
📌 Example
If you send us a 9 kg Mixed Wash order, you'll be charged for the base 6 kg, plus an additional 3 kg at the per-kg rate for your location. The final price will reflect the total kilograms in your order.
All other services (like dry cleaning or ironing) are charged per item, based on our service list.
🧮 How to Use Our Price Estimator
Open the Laundryheap app and select 'Prices'.
You’ll see the minimum order value for your location at the bottom
Tap the ➕ icon next to the services you want to include
Once you've added all of the services you would like, click on the Price Estimator to view a breakdown of the estimated price.
💡 Please keep in mind that this is an estimation based on what you are selecting at the time, and the final price may vary.