Thank you for choosing Laundryheap! Once you've successfully placed your order, you will receive an email confirming all of your order details. The next steps are...

Pre-collection preparation

The best first step when preparing your booking is to check your item's care labels to ensure they are suitable for the selected service.

Remove any detachable items such as cufflinks or badges.

Place your laundry in disposable bags, they will be returned in a Laundryheap bag that you can reuse for your next order. If you do not have a disposable bag, leave a note for your driver to provide one during your collection.

If you have requested more than one service, separate the items into different bags and our driver will tag them with the requested service e.g. washing items in one bag and dry cleaning items in another. If you have opted for our Laundryheap driver to collect your order from outside, please label the bags with the relevant service.

Here is a guideline to help you understand how much washing will be included in one load:

You can find more information about preparing for each service on our prices and services page under 'service details'.

Collection

You will receive a text with a tracking link when your Laundryheap driver is on their way to collect your order - tracking is also available directly from our app.

When your Laundryheap Driver arrives, they will tag each bag according to the service selected in your booking. Your order will then be delivered to a local partner facility.

Cleaning

Once our partner facility receives your order, they will update our systems with what clothes/items have been provided - this is called itemisation.

They will then carefully follow the selected service instructions and any special requirements given.

After cleaning your items, they will pack them in bags or hangers (depending on the service) ready to be delivered back to you.

Payment

Now that your items are clean, Laundryheap will use the information recorded at the facility to charge the remaining amount.

The charge will automatically go to the active card details on your account. Click here for more information on charging.

Delivery

The final step is to get your items back home!

Your Laundryheap driver will collect your order from our partner facility, and you will receive a text with a tracking link when your Laundryheap Driver is on their way to deliver your order - tracking is also available directly from our app.