Laundryheap is on a mission to make clean laundry easily accessible, and we want your experience to be as smooth as possible!

Here's an overview of what your journey with us will look like:

Select book now in our app and search for the address you'd like us to collect from/deliver to. If we provide our services in your area, you'll be given the option to select the dates and services that suit your needs - you can select one or more services in the same order, so there's no need to place two!

There will be opportunities to add any special instructions for the driver or facility during the booking flow.

Once you've completed those order details, you will be asked to enter your payment information. To secure your booking, Laundryheap will charge the minimum order value for your area.

You will then receive a confirmation email for your scheduled booking.

Once you've successfully booked, it's time to get your order ready!

Please pack your items in a disposable bag, ready for our driver to collect. For multiple services in the same order, pack these items in separate bags e.g. washing items in one bag and dry cleaning items in another. If you've opted for 'collection outside' please tag the bags with the correct service.

If you don't have a disposable bag, just let our driver know and they will provide a bag for you.

You will receive a text with a tracking link when your Laundryheap driver is on their way to collect your order - tracking is also available directly from our app.

When your Laundryheap Driver arrives, they will tag each bag according to the service selected in your booking. Your order will then be delivered to a local partner facility.

Once our partner facility receives your order, they will update our systems with what laundry has been provided - this is called itemisation.

They will then carefully follow the selected service instructions and any special requirements given.

After cleaning your items, they will pack them in bags or hangers (depending on the service), ready to be delivered back to you.

Now that your items are clean, Laundryheap will use the information recorded at the facility to charge the remaining amount - minus the minimum order value pre-payment.

The charge will automatically go to the active card details on your account.

The final step is to get your items back home! Your Laundryheap driver will collect your order from our partner facility, and you will receive a text with a tracking link when your driver is on their way to deliver your order - tracking is also available directly from our app.