Help with your booking
Learn how to schedule a collection, make changes and what to do if you're not at home.
12 articles
- How do I schedule a collection?
- Can I provide special instructions?
- Can I provide my own detergent?
- Can I arrange for a collection/delivery if I'm not at home?
- Can you collect from one location and deliver to another?
- I placed an order. What happens now?
- How can I get the best results for my order?
- Can I change my cleaning instructions at the door?
- What if I need to change my delivery preferences or cancel my order?
- What happens if I miss a collection or delivery?
- How can I track my Laundryheap driver?
- I sent items for the ironing service but they still seem creased. Can you explain?
