All Collections
Help with your booking
Learn how to schedule a collection, make changes and what to do if you're not at home.
12 articles
How do I schedule a collection?
Can I provide special instructions?
Can I provide my own detergent?
Can I arrange for a collection/delivery if I'm not at home?
Can you collect from one location and deliver to another?
I placed an order. What happens now?
How can I get the best results for my order?
Can I change my cleaning instructions at the door?
What if I need to change my delivery preferences or cancel my order?
What happens if I miss a collection or delivery?
How can I track my Laundryheap driver?
I sent items for the ironing service but they still seem creased. Can you explain?