Washing, sometimes called laundering, is a process carried out by our trusted partner facilities to clean your items using water, detergent and fabric softener.
We offer two washing options: Mixed Wash and Separate Wash. Here's how each service works:
🧺 Mixed wash
Cleaning - All of your items are washed together in one machine using water, detergent and fabric softener at 30°C. You also have the option to select a higher temperature of 45°C when placing your order.
Drying - After washing, your clothes are tumble-dried at a medium temperature.
Packing - Cleaned items are neatly packed in a clear plastic bag and placed inside a Laundryheap bag for return delivery.
🧼 Separate wash
Cleaning - Your items are separated into light and dark colours and washed in separate machines using water, detergent and fabric softener at 30°C. You also have the option to select a higher temperature of 45°C when placing your order.
Drying - After washing, your items are tumble-dried separately at a medium temperature.
Packing - Cleaned items are neatly packed in a clear plastic bag and placed inside a Laundryheap bag for return delivery.
Click here for more information on what items are suitable for washing.
📌 If you prefer a delicate wash (20°C) or want your clothes dried at a higher/lower temperature, please add this as a special request in your order and speak to our Customer Service team to confirm this can be accommodated
⚠️ Important Notes
💡 Folding is not included with this service. If you’d like your items to be folded, we recommend choosing our Wash & Iron service instead.
💡 Items sent for washing services are not individually inspected before cleaning. It is important to check the care labels to determine if your items are suitable for machine washing and tumble drying. Download our symbol guide here: Laundryheap Care Label Guide.pdf.
💸 How is washing charged?
Items are charged by weight for washing services.
Mixed Wash: Base price covers the first 6 kg / 15 lbs
Separate Wash: Base price covers the first 12 kg / 30 lbs
Any weight above that will be charged in 1 kg/lb increments
📌 Example
If you send in 20 kg for a mixed wash service in the UK, you will be charged for one 6 kg load + 14 additional kg.
If you send in 20 kg for a separate wash service in the UK, you will be charged for one 12 kg load + 8 additional kg.
View our prices here.
For more information about payments and billing, click here.
