🧾 What are Laundryheap Credits?
Laundryheap Credits work like in-app cash. You can use them to pay for your laundry orders directly in the app.
You might receive credits by:
Purchasing them for yourself
A gift from your loved one
Receiving them from our team as compensation
As part of Laundryheap marketing activities (coming soon).
💳 How do I use my credits?
At checkout, you’ll see a "Credits in wallet" toggle (if you have credits in your wallet).
✅ Switch it on, and your credits will automatically apply toward the order pre-payment.
Credits are always used first. If your order costs more than your available credits, the remaining amount will be charged to your saved payment method.
🎥 Watch how it works:
📅 Do Credits Expire?
Purchased or gifted credits → Never expire
Promotional or compensation credits → Usually expire 3 months from the date they’re added (we’ll let you know the expiry when we add them).
👀 How can I check my credit balance?
Open the Laundryheap app
Tap More
Select My Wallet
You’ll see your available credits there. Here's a screenshot of what this looks like;
⚠️ Good to know
Credits can only be used for placing Laundryheap orders
They can’t be used to buy prepaid packs or Laundryheap+ subscriptions
💡Please make sure you’re using the latest version of the app to access this feature.