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Laundryheap Credits & Wallet

Updated over 3 weeks ago

🧾 What are Laundryheap Credits?

Laundryheap Credits work like in-app cash. You can use them to pay for your laundry orders directly in the app.

You might receive credits by:

  • Purchasing them for yourself

  • A gift from your loved one

  • Receiving them from our team as compensation

  • As part of Laundryheap marketing activities (coming soon).


💳 How do I use my credits?

At checkout, you’ll see a "Credits in wallet" toggle (if you have credits in your wallet).


✅ Switch it on, and your credits will automatically apply toward the order pre-payment.

Credits are always used first. If your order costs more than your available credits, the remaining amount will be charged to your saved payment method.

🎥 Watch how it works:


📅 Do Credits Expire?

  1. Purchased or gifted credits → Never expire

  2. Promotional or compensation credits → Usually expire 3 months from the date they’re added (we’ll let you know the expiry when we add them).


👀 How can I check my credit balance?

  1. Open the Laundryheap app

  2. Tap More

  3. Select My Wallet

You’ll see your available credits there. Here's a screenshot of what this looks like;


⚠️ Good to know

  • Credits can only be used for placing Laundryheap orders

  • They can’t be used to buy prepaid packs or Laundryheap+ subscriptions

💡Please make sure you’re using the latest version of the app to access this feature.

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