Laundryheap's Specialist Customer Service Team will review your complaint for compensation on a case-by-case basis in line with our terms and conditions.
How does compensation work?
Compensation value is decided on a case-by-case basis. Here is a brief overview of what to expect:
The Specialist Customer Service Team will ask you to provide proof of purchase. It is best to provide a receipt, however, if this is not available you may provide a website link for the item.
Our team uses industry-standard depreciation guidelines to determine the value of the item - depreciation is based on the age of the item.
Once the value has been determined, a compensation offer will be shared with you. Wherever a receipt is not available, compensation will be limited.
The compensation can then be paid to the bank details provided by you, or by issuing Laundryheap vouchers or prepaid packs.
Here are some exceptions that Laundryheap is not liable for:
Laundryheap does not take responsibility for any extra items included in orders such as watches, jewelry, cufflinks, money, and wallets.
Laundryheap does not accept liability for any personal laundry bags that are not Laundryheap branded bags.
For more information please see our terms and conditions.