Payments can fail due to insufficient funds, inactive card details or when authorisation is needed from your bank.
If you've received a notification that your order is on hold due to a failed payment, please follow the below steps.
Inactive card/insufficient funds:
Check your card is active and has sufficient funds.
If there is an issue with your card or if you would like to use a different one, sign into your account and register your new card details.
Reach out to our customer service team and advise them you're ready to make the payment.
Our team will charge the remaining amount, and if it is successful, your order delivery will be scheduled.
Bank authorisation
If your card is active and has sufficient funds, it may be that your bank needs your authorisation for the charge to go through.
Reach out to our customer service team advising you need to make a payment for your order.
The team will send you a source payment link for you to authorise.
Once that is complete, the team will be able to successfully charge your order, and your delivery will be scheduled.
