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When is Laundryheap not liable for the damage?
When is Laundryheap not liable for the damage?
Updated over a year ago

There are some instances where Laundryheap will not be liable for damage caused to items. Here are some examples of when Laundryheap will not be liable:

  • Damage related to normal wear and tear

  • Damage caused by selecting a service that is unsuitable for the item when placing an order (e.g. selecting a laundry service instead of dry cleaning)

  • Damage caused due to items being sent in incorrect bags (e.g. dry cleaning placed inside a labelled laundry bag).

  • Damage caused by foreign objects, such as pens and lipstick.

For more information, please see our terms and conditions.

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